Select your location:
USA
European Economic Area
United Kingdom
Canada
Singapore
Australia
Hyperwallet is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc.’s licenses (NMLS ID #: 910457 https://www.nmlsconsumeraccess.org) in the following US jurisdictions:
You may view PayPal, Inc.’s licenses here.
State Complaints
For Alaska Residents Only:
If your issue is unresolved by Hyperwallet Customer Support (1-877-546-8220), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: dbs.licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521.
For California Residents Only:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
For Colorado Residents Only:
Colorado Division of Banking
Online: https://banking.colorado.gov/
Telephone number: 303-894-7575
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
Colorado Consumer Complaint Notice
For Kansas Residents Only:
If you have questions or complaints about Hyperwallet’s money transmission services, you can contact the Kansas Office of the State Bank Commissioner.
Online: https://www.osbckansas.org
Telephone number:
877-387-8523
785-380-3939
For Minnesota Residents Only:
If you have questions or complaints about Hyperwallet’s money transmission services, you can contact the Minnesota Department of Commerce.
Online: https://mn.gov/commerce
Telephone number:
1-651-539-1600
1-651-539-1500
For South Dakota Residents Only:
To contact Hyperwallet, you may call customer service at 1-877-546-8220. Hyperwallet’s business address is: 2211 North First Street, San Jose, CA 95131
If you have questions or complaints about Hyperwallet’s money transmission services, you can contact the South Dakota Division of Banking.
South Dakota Division of Banking Online:
https://dlr.sd.gov/banking/default.aspx
Telephone number: 605-773-3421
For Texas Residents Only: Texas Department of Banking
After first contacting Hyperwallet (1-877-546-8220), if you are a Texas resident and still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov.
Hyperwallet services are provided to users in the European Economic Area by PayPal (Europe) S.à.r.l. et Cie, S.C.A., which may provide Payment Processing Services to you.
PayPal (Europe) S.à r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended (the “Law”) and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier.
Making a Complaint Regarding PayPal Europe
To file a complaint, please contact the Customer Support Center for PayPal Europe before contacting your jurisdiction with a complaint.
There are several ways to contact PayPal Europe, which can be found by clicking here.
For EEA resident users only, if we fail to resolve your complaint to your satisfaction you may choose to escalate it be contacting one of the following:
- European Consumer Centre (ECC-Net). For EEA resident users only. You may obtain further information regarding the ECC-Net and how to contact them at https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en.
- Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 283 Route d’Arlon, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: https://www.cssf.lu or by visiting the EU’s Online Dispute Resolution site at https://ec.europa.eu/consumers/odr.
Hyperwallet services are provided to users in the United Kingdom by PayPal UK Ltd, which may provide Payment Processing Services to you.
PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution (firm reference number 994790); in relation to its regulated consumer credit activities (firm reference number 996405); and for the provision of cryptocurrency services (firm reference number 1000741). Some products and services, such as PayPal Pay in 3 and PayPal Working Capital, are not regulated by the FCA and may offer a lower level of protection. Please read product terms for further details. PayPal UK Ltd’s company number is 14741686. Its registered office is 5 Fleet Place, London, United Kingdom, EC4M 7RD.
Making a Complaint Regarding PayPal UK Ltd
To file a complaint, please contact the Customer Support Center for PayPal UK Ltd before contacting your jurisdiction with a complaint.
There are several ways to contact PayPal UK Ltd, which can be found by clicking here.
For UK resident users only, we will aim to respond to your complaint as quickly as possible; however, depending on the complexity of the issue, it may take up to 15 business days for payments-related complaints and up to 8 weeks for all other complaints. If there is any delay in our final response, we will send you an update on the progress. If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service. The FOS is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at https://www.financial-ombudsman.org.uk. Only for small to medium-sized enterprises (as defined by the FOS) with a seat in UK. You can also make a complaint to the Financial Conduct Authority. Information on contacting the Financial Conduct Authority can be found at https://www.fca.org.uk/contact.
Hyperwallet products and services are provided in Canada by PayPal Canada Co., a registered money services business (MSB) within the Financial Transactions and Reports Analysis Centre (FINTRAC) under MSB registration: M19890412, and with Revenu Quebec under MSB license number: 12321. PayPal Canada Co. is a Nova Scotia-incorporated corporation, with its primary business address at 661 University Ave., Suite 506, Toronto, ON M5G 1M1.
Hyperwallet services are provided to users by PayPal Pte. Ltd. (UEN: 200509725E), which is licensed by the Monetary Authority of Singapore as a major payment institution under the Payment Services Act 2019 to provide account issuance, domestic money transfer, cross-border money transfer, merchant acquisition, and e-money issuance services. PayPal Pte. Ltd. operates from 9am to 5pm, Monday through Friday (except public holidays recognized in Singapore).
Safeguarding
This section provides a customer of PayPal Pte. Ltd. (“you”) information about how it safeguards funds received from you or on account of you (“your funds”) as required by law in Singapore, unless the exception set out below applies:
- Safeguarding method. Paypal Pte. Ltd. safeguards your funds by depositing them into a trust account(s) in its name with a bank or other safeguarding institution in Singapore. It also uses the same trust account(s) to safeguard funds held for other customers, which means: (i) funds from different customers are commingled in the trust account(s); (ii) it is not possible to identify or isolate part of the funds in the trust account(s) as belonging to any particular customer; and (iii) if the safeguarding institution(s) became insolvent or is unable to meets its obligations, there is a risk you might not be able to recover some or all funds in the trust account(s) that it holds on your behalf.
- Exception. Where you reside outside Singapore (including if you are an entity that is not established in Singapore and does not carry on business in Singapore), the safeguarding described above does not apply to your funds, except when you withdraw funds from your Hyperwallet program to a Singapore bank account and the funds remain in transit.
Notice for non-Singapore residents
PayPal Pte. Ltd. is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to PayPal Pte. Ltd. if PayPal Pte. Ltd.’s business fails.
Making a Complaint Regarding Hyperwallet Systems Inc.
To file a complaint, please contact the Hyperwallet Customer Support Center here.
Hyperwallet Systems Australia Pty Ltd is registered with the Australian Securities and Investments Commission (“ASIC”), ABN 38 616 937 716, with a registered office at Level 24, 1 York Street, Sydney, NSW 2000, Australia. Hyperwallet Systems Australia Pty Ltd holds an Australian Financial Service (“AFS”) license no. 499092.
Target Marketing Determination
To view the Target Market Determinations for all products, see here.